Have a question? Look for it in the FAQ below. All your information about Roland right here
What is check in/check out time?
Check in and check out time is 12pm. We offer early check-in and late check-out for regular guests upon availability.
Do you allow smoking on property? In the rooms?
There is no smoking in any of the public areas of the hotel.
How much do you charge for wireless internet access?
Wifi internet is free. There is also a computer in the lobby where one can browse for free. If you need to print out something, we are happy to oblige.
Do you offer room service? What are the hours?
Room Service is offered 24 hours per day. We have an extensive menu which includes a breakfast menu, choice of select Indian, Chinese, and continental dishes, and a kids menu.
Do you have a business center?
We offer free Wi-Fi internet and there is a computer in the lobby where a guest can browse for free, and take print outs. If you have other requirements such as copying or fax services, we will be happy to arrange those for you.
How do I get to the hotel?
We have created a special map showing directions to our hotel. The hotel is a stone’s throw away from The Goethe-Institut (Max Mueller Bhavan). It is also walking distance from the Forum Mall on Elgin Road.
What are your cross streets?
Roland Hotel is located on Rowland Row. The road connects Elgin Road/Sarat Bose Road to Ballygunge Circular Road and Gurusaday Road.
Do you have onsite parking? How much is parking? Is it included in my room rate?
We have enough parking in the premises for 15-16 cars. There is also ample street parking for more cars. Parking is free for all guests and visitors to our hotel.
What is the minimum age requirement to check in to the room?
Children staying at the hotel must be accompanied by an adult, and all walk-ins are required to provide a government issued ID upon check-in.
What is your cancellation/deposit policy?
Cancellations are allowed up to 24 hours prior to the booking date. After that the first day of tariff is chargeable. Cancellation policy may differ for group check-ins.
Is my ID/passport required at check in?
As per law, passport is required for all overseas citizens. For all others, a government issued ID must be shown upon check-in.
Can I check in with my debit card?
We request that guests provide a government issued ID. Debit cards with the person’s photograph may be accepted.
What age do kids stay for free?
There is no charge for children under the age of 12. If an extra bed is required in the room, that is chargeable.